Are you a charity?

The Peek Vision Foundation is a registered charity in the UK. The Foundation wholly owns a trading company, Peek Vision Ltd, which is a legal manufacturer of medical devices. The Foundation uses the Company to create and distribute products and services to bring sustainable, high-impact eye care to partners worldwide. All profits generated by the Company’s activities ultimately belong to the Foundation, which uses them to reinvest in its mission to build eye care capacity in low and middle-income countries by supporting people, knowledge and tools.

Can we work together on a trial research programme?

We work in partnership with a variety of organisations on research projects, some initiated by Peek and some by our partners. We are developing ways to expand this network and enable new partners to work on a variety of projects. Please contact us for more details.

Are your products and software validated?

Yes. All Peek products and services undergo thorough academic, clinical and field trials to assess their effectiveness, reliability and suitability for the tasks they seek to support. Our team of ophthalmologists, optometrists, researchers, software and hardware engineers and product leaders focus on quality, reliability and usability with a view to providing tools that deliver consistently high positive impact. Our medical devices, including our vision tests, are rigorously verified with scientific research in the field as well as formal clinical trials to ensure they meet the high standards required for a clinically reliable and effective tool. We work with leading research institutes in the UK and have research teams and partners based in Kenya, Botswana, Tanzania and India, with more joining the collaboration soon.

Are you regulated or certified by official bodies?

Yes. We are a registered manufacturer of medical devices under the UK MHRA (the UK Government Medicines and Healthcare Products Regulatory agency). Two of our products are already registered class 1 medical devices and CE certified: Peek Acuity Pro and Peek Retina. We are working to achieve US FDA (US Food and Drug Administration) approval for these products.

How else can I get involved?

Lots of ways!

Are you working on any more projects?

Yes. We have a number of concepts, prototypes and new products in the pipeline to help us meet our goal to increase access to eye care worldwide, such that avoidable visual impairment becomes a thing of the past. We will continue to publish more information about each of these as they come to fruition.

How do I fundraise for Peek Vision?

Donate to The Peek Vision Foundation’s work via our JustGiving page [link to Just Giving site]. US taxpayers can make their donations through the American Friends of the Peek Vision Foundation

How can I become a Distributor for you?

Please contact [email protected] with Distributor in the email title.

How do i become a Commercial Partner with Peek?

Please contact [email protected] with Commercial Partner in the email title.

What is your complaints procedure?

Our complaints procedure can be viewed by clicking here

Does Peek Retina work on all smartphones?

Yes – Peek Retina will work with all smartphones. It comes with a universal clip that enables you to align with any smartphone camera.

Where can you deliver to?

Educational and Veterinary products can be delivered globally. Peek Retina is a registered medical device so we are only able to deliver to countries where we have registered. This list will continuously change. Please click here for the latest list

  How does it work with existing healthcare systems?

Peek Retina is intended for use within existing healthcare systems to expand the circumstances where they can acquire retinal images for the purpose of making monitoring and referral decisions. This includes enabling non-specialist staff to acquire images, when properly managed, and images to be acquired in non-traditional settings such as communities and non-ophthalmic clinics. Specialist clinicians and graders can receive images for assessment and referral decisions from a much wider range of patients and locations, increasing their reach and effectiveness while also freeing up their time from non-specialist tasks such as case finding. Images are shareable in multiple ways and into many types of system architecture and workflow.

How do I get it? How much does it cost?

You can place an order on our website. Peek Retina will cost £180 + tax + postage and package. Please note shipping will be calculated at the checkout and varies across all regions.

What’s the difference between Peek Retina Medical, Peek Retina Educational and Peek Retina Veterinary?

All products are functionally the same however local taxes and regulations are calculated based on the intended use of the product. If you are intending to use Peek Retina for medical use there are limitations on the countries we can send it to. If you are intending to use for education or veterinary purposes there are no shipping restrictions.

Can I use it to self-test my own eyes?

No. Peek Retina is intended as a device for healthcare workers, to use with their patients.

Do you need dilating drops to see the back of the eye?

Yes, in almost every case you will need to dilate the pupil. It may be possible to capture optic disc images from some eyes without dilation, but this is not an expected use case. With dilating drops the expected field of view is equivalent to current leading wide field ophthalmoscopes.

Does it work for children?

Yes, Peek Retina can be used successfully to capture retinal images from children. It can be more difficult to capture a wide field of view on small eyes. As with any examination of a child, they may not respond to your instructions in the same ways as an older person!

Can I help test it in my clinic?

We will be looking for people to give feedback on an ongoing basis to help us improve the mobile app and individual tests. If you’d like to get involved, please contact us.

Can I use it in research?

If you work on behalf of a research institute please contact us with more details so we know how best to help. We are keen to see Peek used and tested in multiple settings and to hear about projects it is helping.

What is the warranty with Peek Retina?

12 months manufacturer’s warranty with a 30 day money back guarantee.

What if I change my mind?

If you decide that your Peek Retina doesn’t do what you want it to, please find out more about our Terms of Sale here or visit our Returns page to find out how to return your device.

Where is my Peek Retina?

Delivery dates will be determined by stock levels. We will try and deliver your order as soon as possible. Your Peek Retina will be delivered within 3-4 weeks If you haven’t received your order, please contact us with your order number.

Does this work across all platforms?

Not yet. The majority of our users and potential users have Android devices, so we targeted the Android platform first and have made Peek Acuity available on the Google Play Store. We are developing Peek Acuity to work on other platforms, including iOS, and aim to launch new versions in the coming months.

Can I use it to self-test my own eyes?

No. Peek Acuity is intended for testing someone else’s vision. We may release self-test versions of other tests in future, if they prove suitable and reliable.

Does it work for children?

Yes, most reliably from the age of 6 because the child does need to understand the basic process of the test. Peek Acuity is designed to be simple and visual, so subjects do not need to be literate or have advanced verbal reasoning, and it can work for very young children. We are currently testing the app to see how young is suitable. The Peek team is currently running clinical tests for a new range of child-specific eye care applications for very young children and potentially babies.

How do I return a product bought from Peek Vision?

Please contact us. Complete the Customer Return Form (PDF) from your order. Package your product(s) safely with the completed paperwork and attach the supplied address label. Take the package to the post office and ask for proof of postage. Alternatively arrange pick-up with your preferred courier. Please allow up to 14 days for the credit to appear in your account.

What is your returns policy?

You can return any faulty products free of charge within 30 days for a refund or replacement. Please see here for more information on our returns policy. This does not affect your statutory rights.

How do I track the status of my return?

You will receive an email once your return has been received informing you of either of the following actions:

  • ‘Refund actioned’ – This means that your refund has been completed. Please allow up to 14 days for the credit to appear in your account. If you request a replacement and we have no stock, we’ll give you a refund. You will receive an email to confirm this
  • ‘Replacement actioned’ – This means your replacement order has been created. You’ll receive an email to confirm this. We’ll also send you another email when we despatch it
  • ‘Cancelled’ – If you see this email you should have been contacted by our Customer Services team to explain why we aren’t able to process the return

Please contact us for further information of the status of your return.

How do I track my delivery?

You can track each parcel separately using the link on your despatch email, or by logging into your account and viewing your order history. When you’re in your order history, simply select the order number you wish to track. The name of the delivery company will appear in the ‘parcel information’ section.

Where do you deliver to?

Our preferred carrier delivers to almost all addresses within the UK and every country in the world. Unfortunately, we can’t offer delivery to PO boxes or the Channel Islands. Please contact us if your address falls in any of these categories.

What are the delivery prices?

Delivery charges are automatically calculated at the checkout process based on your address and country of delivery. Please note:

  • All delivery timescales are subject to availability
  • Your order may be despatched in more than one parcel and therefore could arrive at different times
  • A signature will be required for all deliveries.
  • Working day refers to any day Monday to Friday and excludes Saturday, Sunday and bank holidays
  • Delivery to the Scottish Highlands, islands and other remote areas may take longer. The date your order will arrive will be shown at checkout

What is the lead-time for orders?

We are currently experiencing a high volume of orders so we anticipate that your order will take 2-3 weeks for delivery

Will I need to sign for my parcel?

Yes, a signature is required.

What do I do if i get a missed delivery card?

UPS will have 3 attempts at delivering your parcel. This will be over 3 consecutive days. Should you miss all 3 attempts, your parcel will be returned to the depot and in time, returned back to the Sender.

Where is my order?

If your order has not arrived when expected:

  • Check your order confirmation email for the expected delivery date
  • Your order may be despatched in more than one parcel and therefore may arrive at different times
  • We will send you another email when we despatch your order. This shows the delivery date and the parcel details so that you can track your order using our carrier’s website
  • If you can’t access your email you can see these details in the ‘order history’ area of ‘my account’

If you still can’t find your order, please contact [email protected]

Who will deliver my order?

All orders will be delivered by our preferred carrier, UPS. You can track your parcel through the link provided in your ‘order history’ or through the link in your despatch email.

Do you notify me of delivery?

We send text messages to update you about your order. If we do not have a valid mobile number, we will email you. The messages we send are to advise you or one of the reasons below:

  • We’ve attempted to deliver your home delivery order
  • Your home delivery order has been delivered

If your home delivery order has been split into more than one box, you will receive a text message for each box.

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Peek Vision Head Office, 1 Fore St, London EC2Y 9DT UK

Peek, Peek Acuity and Peek Retina are trading names of Peek Vision Ltd, a registered company (09937174) in England and Wales.

Peek Vision Ltd is 100% owned by The Peek Vision Foundation (registered charity number 1165960), a company limited by guarantee registered in England and Wales (company number: 9919543). Registered office: Kings Parade, Lower Coombe Street, Croydon, Surrey, England, CR0 1AA.